I purchased a MaxiSYS Pro in Mexico City for use in Belize Central America. After turning on the tool for the first time, I then registered it and attempted to update the software. Whenever I open the MaxiSYS app it will take me back to the home screen after a few seconds rendering the tool useless. Updating is cancelled as the tool takes me back to the home screen. 

I have written support at latsupport@autel.com but if anyone in here can help me I would be very appreciative. I will include the specs of the tool below.